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Terms and Conditions

User account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Togvu cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, Togvu may have to limit the number of products available for purchase. Togvu reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at anytime prior to shipping; please contact us. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

Shipping and Delivery

Shipping ("ships in") times displayed on Togvu refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Togvu's control once it leaves our facilities,we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Togvu cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

There may be occasions when Togvu confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Togvu will contact customers and offer to cancel the order and refund purchase prices in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Customers are responsible for providing complete and accurate shipping addresses. Togvu cannot make changes to your shipping address once a package has been shipped, and Togvu is not liable for packages lost due to incomplete or inaccurate addresses.

Togvu cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any.

All orders reported as "delivered" by shipping companies are considered delivered. Togvu cannot be made liable of non-delivery in this case.

Any order that do not have shipping insurance will not be the responsibility of Togvu and the customer takes full liability for their package during the shipping process.

Exchange and Returns (Money Back Guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 7 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by Togvu.

Contact Email: service@togvu.com

The money back guarantee does not cover volume/wholesale and customized orders.

Shipping back to Togvu is paid for by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to Togvu. Togvu is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Togvu.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Togvu that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

Privacy Notice

Note: Newsletter subscription on the registration page checked by default.Togvu respects customer privacy. Please read about our privacy policy here:https://www.togvu.com/pages/privacy-policy